Brickworks

Published Apr 9, 2026

Before Street.co.uk, Brickworks was running their business across five separate software platforms. Their previous CRM handled the basics, but everything else required bolt-ons and workarounds — and the costs were adding up.

The agency had been on the previous system for seven years; it was deeply embedded in how the business ran. But the cracks were showing. Sarah recalls: "It was messy the way we were doing it and it was just becoming more apparent that this needed change."

The cost of maintaining five subscriptions was one problem. Each platform had its own login, its own updates, and its own renewal cycle. The bigger issue was operational — information scattered across different tools with no single view of the business, and a small team spending admin time switching between systems rather than being with clients.

Brickworks discovered Street.co.uk through a recommendation from another agent in the industry. The appeal was clear — one platform that could replace the five they were already paying for, at a lower overall cost.

Sarah took the lead on the migration, choosing a phased approach that suited a small team with limited capacity for disruption. "We didn't migrate the data all at once. I just did it in phases that felt manageable," she describes.

The platform required little hand-holding. Sarah found it intuitive from the start, with its user experience being clean and easy to pick up very quickly. The onboarding support from Street.co.uk was a further reassurance, with Sarah describing the experience as "fantastic and really helpful."

Connecting portal feeds was equally smooth. "We just spoke to the account managers at each portal and it was very smooth, that was excellent," she recalls.

The most immediate difference has been the time reclaimed from repetitive admin. Tasks that once had to be done individually by hand now run automatically.

For a team of five, those hours make a real difference. Even two hours saved daily adds up to more than 500 hours a year — time that goes back into client work, not admin.

The agent app has been a particular standout. Brickworks use freelance staff to cover Saturday viewings, and before Street.co.uk, coordinating appointments and collecting feedback relied on chains of emails.

The move has also given Sarah clearer oversight of the whole operation. With everyone working from the same platform, the team can see what each person is doing at any time, and sharing notes has become second nature.

Where five separate subscriptions once meant five separate costs, one platform has brought the overall spend down. Sarah adds: "It's helping us save money and be more efficient."

Seven months in, Brickworks are still discovering new capabilities within Street.co.uk and are using the platform at a much higher capacity than when they first started. Sarah can already see the potential for it to reduce the admin burden further as the business grows, and each month brings new features to explore.

Asked what she would say to another agent considering the switch, Sarah does not hesitate: "It's completely worth it. It's going to make your life so much easier. We love the software and discover it can do different things all the time. Definitely recommend it."