Outstanding support to maximise your success.
Real people. No chatbots. 98% customer satisfaction rating and a 30-second average live chat response. Every time you need us, we're there.
How we support you.
Every channel monitored by real people. Every question answered by someone who knows the platform and understands how agencies work.
- Live chat: 30-second average response time. Reach us instantly from anywhere in Street.
- Phone & email: proactively monitored during business hours. No tickets lost in a queue.
- In-platform tickets: raise issues directly from within Street, attached to the exact record or workflow where the problem occurred.
The support has been amazing, I just ask for a session or call up if there's something I've found that I don't understand and it's so simple - it has been great.
Michelle Gallagher, Director — JDG
What makes our support different.
No chatbots.
Every conversation is with a real person who knows Street inside out.
Agency experience.
Our support staff understand the work, not just the software.
98% satisfaction.
98% customer satisfaction rating — measured consistently across all support channels.
Multi-channel.
Available via live chat, phone, email, and in-platform tickets — however you prefer to work.
I’m not the most computer-savvy person, and even I find Street really easy to navigate. I liked the fact that the system kind of prompts you - you can’t really do anything wrong or lose information.
Kelly Day, Founder — Home & Manor
Need help right now?
The fastest way to reach us is live chat. For everything else, these links get you straight to what you need.
- Start a live chat: 30-second average response
- Submit a support ticket: /support/ticket
- Browse StreetWise training videos: /training
- Read FAQs: /faqs
Book a free demo and see what Street looks like for your agency. Our team will answer every question on the call.