That's normal. Response rates are high, but not 100%. Agents can add feedback manually (for example from a follow-up phone call), and anything you add sits alongside the app-submitted responses in the same report.

Yes. Upload your logo, choose your colours, and tailor the sections to your agency. Design your template once, then generate reports automatically from there on.

It's accurate on clear statements, and you can edit the summary or sentiment breakdown before sending. It's a starting point that saves hours of manual work, not a replacement for your judgement.

Email tracking is built in, so you can see when the recipient opens it and when they click through, giving you full engagement visibility.

The summary generates automatically from your sale notes and updates as the sale progresses.

The summary regenerates when new notes are added, so every time you open a file it reflects the latest information.

Street.co.uk integrates with Landmark and Smart Compliance. Landmark checks come in at £7 per identity check and include proof of ownership. Smart Compliance is available for agencies already set up with them. You can choose the provider that fits your existing workflow.

From the contact in Street.co.uk. The request goes out to Landmark or Smart Compliance, the result comes back live, and the evidence is stored on the contact record. No second portal to log into.

Yes. The same check types, the same providers and the same audit trail are available on lettings contacts. Compliance for the lettings side of your agency runs in the same CRM as the sales side.

On the contact in Street.co.uk. Every check, every status change and every returned document is attached to the record, so the full audit trail is one click away when anyone asks for it.

Yes. The Street.co.uk agent app supports AML, so a check can be kicked off during a valuation or viewing. Evidence captured on the device lands on the same contact the office sees.

When an applicant registers and whenever they show strong interest in a property. Questions cover proof of funds, mortgage status, timeline, and seriousness. Responses feed the proceedability score.

When a new applicant is created, the system checks existing records by email and phone number across all branches in your group. If a match is found, the record is merged or flagged to prevent duplicate management.

Street integrates directly with Pattinson Auction, one of the UK's leading online auction houses.

No. You can refer properties on a case-by-case basis. It's an additional route to sale, not a replacement for traditional methods.

Up to 2.5% commission on every successful auction sale — typically higher than traditional sales fees.

No. The integration sits inside Street. Your team refers a property with one click. Pattinson handles the auction management.

Travel time is calculated from the driving distance between the two property locations. It doesn't factor in live traffic or time of day, so it's an estimate rather than a live drive-time lookup, but it's enough to build a realistic day around back-to-back viewings.

Yes. Online booking can be switched on at company and branch level, and you can filter who's allowed to book by applicant position so only qualifying applicants reach the booking form.

Owner confirmation is set per property with three options: Always, Sometimes, or Never. You decide on a listing-by-listing basis how much the owner is involved.

Yes. Each brand gets a unique valuation booking link that can be shared as a website button, an iframe embed, or a QR code. Per-property viewing URLs come from the Property Feed API and drop straight into your listing pages. The booking form itself can be branded with your logo and colours.

Yes. The AutoResponder automatically replies to Rightmove and Zoopla enquiries with a branded booking link, so applicants can self-serve into a confirmed slot while your team is offline.

In real time. KPIs update as transactions progress through your pipeline.

Yes. Every user creates their own dashboards with their own widgets. You control visibility at personal, branch, or company level, so a director's view stays separate from a negotiator's.

As many as you need. No limits. Create one for daily activity, one for quarterly targets, one for a call-out day, whatever works for how your agency operates.

90 customisable widgets covering sales, lettings, and property management metrics. Goal tracking with automatic progress updates. Leaderboards. Drag-and-drop layout. Personal, branch, and company-level views.

Templates are configured in your branch settings. That's a one-time setup. Once they're in place, they're available to select whenever you generate a brochure from a property page. In multi-branch networks, each branch sees only its own active templates.

All content is editable. Click any photo to swap it from your property's uploaded images. Click any text to edit the wording and formatting. Reorder, duplicate, or delete pages to get the layout right.

PDF. Once saved, the brochure is stored in the property's Documents and Files. Download it from there to print or email.

Tick the publish option when you save and the brochure goes live on your portal listings. Street creates a public URL and adds it to the property's Other Media section automatically.

Toggle owner sharing on from the share settings and the brochure appears in the vendor's Street consumer app or desktop account.

Generate a new brochure using the same template. Street uses your most recent version as the starting point, so you update only what's changed. Save the new version and it replaces the old one on the portals.

It depends on your settings. The prompt can fire after an offer is submitted, after it's accepted, or only when you manually send the request.

They can update their details in the app at any time, and you can manually update their record in Street.co.uk.

Buyers submit their ID in the app. You run the check via Landmark directly from the Buyer Ready card.

Yes. Tick the ones you want in Settings > Branch Settings > Street App & Portal.

Yes. Calendar Sync works with Gmail, Google Workspace, Outlook.com, Office 365, Exchange, and iCloud/iCal. Connect your calendar and viewings sync automatically.

The Street Agent app includes a full mobile calendar. You can view your own diary in agenda, 1-day, or 3-day layouts, or switch to the branch calendar to see up to 3 colleagues' schedules side by side. Tap any appointment to view details, check keys out, call the client, get directions, or rearrange. Filter by appointment type or team member to see exactly what you need.

Apple Pay, Google Pay, and card payments. Clients pay through the Client App with a single tap.

Stripe handles payment processing and deposits earnings into your bank account as monthly payouts, so there's a predictable rhythm you can rely on.

Yes. Pricing is fully customisable for each service, whether it's AML checks, EPCs, photography, marketing packs, or any other service you offer.

Yes. E-signatures via the Xodo integration are legally binding under UK eIDAS regulations, with a full timestamped audit trail.

Yes. Each document generated carries a £1+VAT charge. If an error requires a second document, both are charged. Check everything is correct before generating.

Documents are valid for 3 months. If unsigned within that window they expire and a new document will need to be generated.

Yes. Complete and send the valuation report directly from the Street Agent App immediately after the appointment. The vendor receives it by email and via their Street account where they can instruct you.

Yes. Vendors receive the report by email and it appears in their Street account. They can instruct you directly from there.

Yes. Completed valuation reports are saved against the valuation record in Street and accessible at any time from the valuation page.

Yes. Build templates for both from the same editor. Each one can be tied to a specific area of Street.co.uk or set as a generic template that works anywhere.

It depends on the area the template is tied to. A valuation template shows valuation-specific fields like fees and valuation amount. An offer template shows offer fields. Generic templates have a smaller set of universal fields.

Yes. Set each template's visibility to yourself only, your branch, or the whole network. Branch and company admins can create templates that roll out across branches.

Yes. When composing a manual email with a template applied, toggle preview on to see the merged data exactly as the client will see it.

The main search bar finds people (buyers, sellers, tenants, landlords, associates), properties, and companies. You can also search all notes, calls, emails and texts from within any person, property, sale or let record.

Average response time is under 500 milliseconds. For most searches, results appear in less than 100ms.

Yes. Global search spans all branches your account has access to. Multi-site agencies see everything in one view.

As many as you need. Build one for the business, one for each branch, one for each team, one for each person. Dashboards are unlimited.

Over 50 widgets across KPIs, goals, leaderboards and task lists. Sales metrics, lettings metrics, pipeline widgets, performance widgets. Drag them onto any dashboard and resize them to fit.

Yes. Personal dashboards belong to the person. They can pick widgets, lay them out and track their own goals, separate from the dashboards the business runs.

Yes. Leaderboards can be scoped to a branch, a team or the whole company, and ranked on any trackable metric. One widget can surface several comparisons depending on how it's filtered.

Yes. Dashboards read from your Street.co.uk data directly. There's no overnight refresh and no stale numbers. What the dashboard shows is what's true right now.

No. If a field is set to required, it must be completed before the record saves. There is no override.

Mandatory field rules apply when a record is created or edited going forward. Older records aren't retroactively blocked.

Company Admins with the "Allow this user to manage mandatory fields" permission enabled. See Roles and Permissions for setup.

Settings > Branch Settings > Property Matching > "PerfectMatch - include properties from other branches". The toggle is per branch, so each office controls whether they see stock from the rest of the network.

Yes. You can edit plot-specific details like unique pricing or plot orientation. But the Style properties (photos, descriptions, spec) remain linked. Edit the Style and all plots update.

Yes. Each unique unit type (2-bed semi vs. 3-bed detached) should have its own Style. You then deploy each Style to the plots that match it.

Unlimited. Enter 50 plot numbers or 500. The system generates them all instantly, all inheriting the Style properties.

Yes. Every email template can be edited at company or branch level, with merge fields to personalise the content. Branch-level edits override company templates. SMS content is not editable.

Yes. A marketing preferences link sits at the bottom of consumer emails. Contacts update how they'd like to be contacted (email, phone, text or post) without logging in. Every change lands on their activity stream.

Three levels of control. Company sets the defaults. Branches tailor to their audience. Individual properties handle the exceptions. If a specific vendor doesn't want viewing emails, one toggle on the property page.

Yes. Each branch sets its own "from name" and can override the email address for maintenance, inspection and accounting sends.

No. Vendors see relayed offers in their Street account with full details, but they can't accept, reject, or counter from the app. They contact you to discuss. You handle every decision from the offer page.

Yes. After a completed viewing, buyers submit offers from their Street.co.uk account. The offer goes to your account first for review. It doesn't go directly to the vendor.

Yes. All offers for a property sit in a single table on the property's offer tab. You see amount, buyer, financial position, and status for every offer at a glance.

You reject with a counter from the action dropdown on the offer page. Set a revised amount or updated terms. The buyer sees the updated status and can respond with a new offer.

Yes. Admin configures available slots. System shows only times when negotiators are available. Can vary by negotiator or day.

Cancellation link is in the confirmation email. Or they contact you directly. Cancellations clear the calendar slot so others can book it.

The valuation booking form is designed to be simple: postcode, date, and time. For online viewing bookings, you can add pre-qualification questions to capture buying position and financial details before an applicant books.

No. Assign a sales valuer and a lettings valuer to your areas. They only get the appropriate bookings.

No. Set your average travel duration in Branch Settings. Street factors travel time into the schedule automatically.

No, simply copy your unique booking link and add it behind a "Book Valuation" button on your website. You can also embed it via iframe or link it to a QR code for marketing material.

Yes. Full API reference and integration guides at developers.street.co.uk. A sandbox environment is available for testing. Email apis@street.co.uk or contact the live chat team to get set up.

Yes. The Open API gives connected systems access to your core Street.co.uk data: contacts, properties, offers, applicants, companies, branches, and more. Access is controlled through API tokens generated by your company admin.

Dedicated API support at apis@street.co.uk from an in-house team. Full documentation and getting-started guides at developers.street.co.uk. The live chat team can also advise on which integration approach is right for your use case.

Yes. Each partner has their own portal with live referral status, contact details, and communication history.

When sending a mortgage referral, negotiators can book directly into the broker's Calendly calendar. Confirmed appointments convert at up to 90% higher rates.

Yes. The Partner Platform is a built-in referral management system for everyday agency use. The Open API is for developers building custom integrations with Street data.

Street.co.uk has direct feeds to Rightmove, Zoopla, and Onthemarket.

Yes. You control which portals each listing publishes to. You can also use low-profile mode to keep a listing off the portals entirely, or the "do not publish to website" option to exclude it from your website feed while still publishing to portals.

Your Onboarding Specialist handles the portal feed configuration. They'll add your portal IDs to your Street.co.uk account and coordinate with Rightmove, Zoopla, and Onthemarket to switch the feed from your previous CRM. Portals typically need three working days' notice to accept the new feed.

Yes. Enquiries from Rightmove, Zoopla, and Onthemarket appear in Street's Enquiry Centre as they come in. You can set response time SLAs and track first-contact performance.

Yes. Create separate templates for sales and lettings, or build different versions for different property types. Set one as your default and assign alternatives per property. Multi-branch? Duplicate a template across branches in a couple of clicks.

They're not lost. Flagged submissions appear in your Enquiry Centre with all the applicant's answers attached, ready for manual review whenever your team gets to them.

Yes. Edit your template, then hit Publish to push the changes live. New applicants see the updated version immediately. Existing responses stay as they are.

Short text, numbers, currency, single option, multiple option, date, and a legal declaration checkbox. For single and multiple option questions, you define the answer choices your applicants pick from.

Yes. Add rules to single or multiple option questions. Depending on the answer, the applicant either books a viewing directly or their submission is flagged as a viewing request for your team to review. You set the criteria.

Yes. Applicants who enquire via Rightmove, Zoopla, OnTheMarket and other portals receive the questionnaire link in the auto-responder email. If you have online viewings enabled, they complete it as part of the booking process.

Yes. A drag-and-drop builder lets you hide, reorder, or add questions. You can set conditional follow-ups and create different templates for different property types.

Via the Vendor App. They receive a push notification when onboarded, answer on their phone, and responses sync straight into your CRM and Agent App automatically.

Yes. Build them from scratch or duplicate an existing custom role and tweak the permissions. Name them to match your team. Edit the name or the permissions any time.

Before deactivating the user, use bulk reassign from the three-dot menu to move entities such as their properties and applicants over to another user, so nothing's left orphaned. Deactivating the user then removes their access to Street.co.uk. If they come back later, reactivate them from the same menu.

Yes. Assign as many roles as a user needs from their manage roles tab. The access from each role combines, so a Valuer who's also a Branch Manager carries both sets of access without you building a bespoke combined role.

Build a role with only the permissions that team needs, and assign it. What a user can see and do in Street is determined by the roles they hold, so the permissions you tick shape their view.

Yes. Create them in company settings. Name the type, choose where it's available, and set a default repeat schedule.

Yes. On completion or on a fixed schedule, daily, weekly, or monthly.

Yes. Every task has an assignee. Filter by any team member to see their full list.

Flagged in red on property pages, on the tasks page, and on your dashboard. You can also bulk-remove old overdue follow-ups.

Company Admins only. Head to Settings > Company Settings > General, then toggle 'enable two way email'.

Yes. Every reply still goes to your branch or individual inbox as normal. Two-Way Email adds Street to the thread, it does not replace your inbox.

No. They hit 'reply' like they always would. An extra recipient shows in the 'to' field (your network email on mail.street.co.uk), so they do not need 'reply to all'.

Rightmove, Zoopla, and OnTheMarket feed enquiries directly into Street.co.uk, alongside website leads via the open API, Spectre property reports, online viewing and valuation bookings, AI-handled phone calls, and tools like Visitor Chat, Zapier and MoneyPenny.

Yes. The Pre-Qualifying Questionnaire can be configured for your agency and is sent automatically to viewing applicants.

The Street AI Call Handler picks up, takes the enquiry, and logs it in the Enquiry Centre alongside your portal leads.

Branch and Company Admins can turn on an SLA for enquiry response times and set the target in minutes. Each enquiry shows how long is left or how far overdue it is.

Yes. Street.co.uk sends viewing reminders to applicants and agents before every appointment. Reminders go via email by default, and via WhatsApp if the integration is enabled. You can toggle reminders on or off at company, branch, or property level.

Yes. The Client App shows upcoming viewings with accept and decline buttons for unconfirmed bookings, and a cancel button for confirmed ones (with your cancellation notice period enforced). The diary updates automatically and the agent is notified.

Yes. Agent feedback and applicant feedback both appear in the Vendor App after a viewing. Vendors also see the applicant's buying position and chain status before the viewing takes place.

Street AI collects feedback across multiple viewings of a property, categorises sentiment (price, presentation, location, condition), and generates a one-paragraph summary. Agents can also generate a branded PDF performance report with AI-written commentary for pricing conversations.

Total viewings booked, completed, cancelled, and no-shows. Viewing-to-offer conversion rates. Filterable by date, branch, property, agent, and sales or lettings. Properties with high viewing counts and low offer rates are flagged.

Yes. Once you select a template, click any photo to swap it from the property's uploaded images, or click any text to edit the wording, formatting, and font colour. Changes apply before you save.

Window cards are saved as a PDF, ready to download and print. You can also copy a public shareable link to embed on your website or send via email. The shareable link is only available if the "make available on website" setting is enabled.

No. Window cards are stored in the property's documents and files and remain there regardless of the property's status. You can access, download, or delete them at any time from the property page.

Yes. Street.co.uk uses Correspondence Templates for arrears reminders, with merge fields that pull in outstanding charges, days overdue, and tenancy details. Your team selects a template and sends in one click.

The moment a rent charge isn't fully allocated. Real-time, against the tenancy ledger. No overnight batch. No waiting for someone to check a spreadsheet.

Yes. Bulk reminders let you tick multiple tenancies and send an email chase to all of them at once, using a template or a hand-written message. Each recipient gets an individual email. SMS reminders are sent one tenancy at a time.

Use delay reminders to hide that tenancy from the arrears table until an agreed date. No accidental chasing during a payment plan, and a clean dashboard for everyone else.

Yes. The Client App shows live payment status on every tenancy: rent due, rent paid, days late. They stop calling the office to check.

Reminders land in the tenant's email or SMS directly. Every chase is logged on the tenant's record in Street.co.uk, so your team has a full history of contact with dates and format.

Each property gets its own statement history. From the portfolio page, choose whether to send individual statements or one consolidated statement across their portfolio.

Street.co.uk generates quarterly and yearly MTD reports from your accounting data. Email them to landlords individually or in bulk. Reports show income, expenses, and net income with HMRC tax categories, ready for their accountant. Street doesn't submit to HMRC directly.

Rent Collection and Fully Managed tenancies. Let Only tenancies don't receive automated statements.

Street.co.uk guides you through six steps: set a suggested amount, contact the owner, record their decision, serve notice to the tenant, track the outcome, and handle any disputes. Each step is recorded on the tenancy.

Yes. Street.co.uk generates notices from document templates that meet Section 13 requirements. Notices can be served electronically with proof of service tracked. Response deadlines are monitored automatically.

Mark the review as contested in Street.co.uk. Add notes on the dispute. Enter the final rent decision, either adjusting the amount or maintaining current rent. The workflow handles both outcomes and sets the next review date.

If you use Street.co.uk for client accounting, yes. The rent charge updates on the effective date you set. The existing recurring charge ends and a new one is created with the updated amount.

Existing fixed-term tenancies convert to the new periodic structure. The Conversion Wizard in Street.co.uk handles this automatically, identifying qualifying tenancies and preparing them for conversion.

Yes. When tenancies convert, the required government guidance is attached to tenant communications and delivered automatically. Delivery is tracked and failed emails are flagged.

Compliance checks run automatically when notices are prepared. Gas safety certificates and mandatory records are verified. Missing or expired documents are flagged before the notice is issued.

The May 2026 changes are only the beginning. Further reforms will follow, including the PRS Database, the Landlord Ombudsman, Awaab's Law, and new housing standards. Street.co.uk will continue evolving alongside the legislation.

Passport, visa, BRP card, citizenship certificate. You upload the document to Street.co.uk as part of the check record.

The applicant does not have a valid right to rent in England. The application cannot progress to tenancy. You'll be prompted to cancel the application and record the reason.

You enter the visa or right to reside expiry date. Street flags the check as due soon or overdue in task management, so you know when a re-check is needed.

Yes. Right to rent details can be viewed and updated on the tenancy overview page at any time.

You follow up with landlords and applicants directly. Street.co.uk records the failed check and cancellation reason, but notifications to relevant parties are handled by you.

Street.co.uk automatically creates renewals for lettings-managed tenancies expiring within 90 days. The system checks every night and creates renewals for any qualifying tenancy that doesn't already have one or have upcoming terms.

Yes. You can create tenancies directly from the property page. This is useful for migrations to Street.co.uk, management takeovers, or tenancies managed by another agency.

Street.co.uk provides a tiled checklist covering notice received, move-out date confirmation, forwarding address, check-out report, utilities, key return, and deposit refund. The only mandatory sections are notice received and move-out date confirmation.

Yes. Permitted occupiers can be added from the lettings offer, when creating a tenancy, or on an existing tenancy via the Tenancy Details tab. They must be a person in your network.

Rightmove, Zoopla, OnTheMarket, and your own website. Street intercepts enquiries the moment they land and routes them through the booking engine.

Yes. Set your own questions and define rules for each response. Choose whether qualified applicants are auto-confirmed or routed to your team for review. Works for both sales and lettings.

You control this per property. Set owner approval to Always, Sometimes, or Never. When approval is required, the viewing stays unconfirmed until the owner approves it.

Yes. Online bookings and pre-qualification work for both sales and lettings. Customise your questions for each: buying position and chain status for sales, income and references for lettings.

Yes. Set specific days, start and end times, and assign the viewing agent for the block. Only those times appear to applicants booking online.

Yes. Enable unaccompanied viewings per property and make them optional or mandatory. When mandatory, no agent is assigned and the applicant views independently.

No. Set owner approval per property to Always, Sometimes, or Never. For "Sometimes", set a minimum notice period, and bookings outside that window are confirmed automatically.

The Street Agent App calculates your daily mileage from the appointments in your diary. It maps the shortest available route between each stop, it doesn't track your location via GPS. You can review each day's mileage in the app and edit your route if needed, for example if you ended at home instead of the office or made an extra stop along the way.

Yes. Tap the edit icon to add stops, remove stops, or reorder your route. You can search for an address manually or use the quick-add button to drop in your office location. You can keep editing right up until a manager approves the submission.

Your Company Admin sets a default expense per mile in Settings, which applies to everyone. If you need a different rate, you can set a custom amount in your own profile settings, this overrides the company default. Speak to your admin if you're unsure which rate applies to you.

Your mileage moves to "Awaiting Approval." A branch or company admin reviews and approves it. Once approved, the submission is locked and appears in the Mileage Breakdown report, which can be exported to CSV for payroll or accounting.

Certificates are uploaded from the contractor's profile in Street.co.uk by your team. When you upload a document, Street AI reads it and populates the valid-from and expiry dates automatically.

Expiring certificates show a yellow status on the contractor's profile and in the main contractors table. When you assign that contractor to a maintenance job or a ledger charge, Street.co.uk shows a warning banner so you're aware before proceeding.

Yes. The contractors table can be filtered by certificate status and by trade, so you can quickly find contractors with expired or expiring certificates that need attention.

Yes. The contractors table is exportable to CSV, including certificate statuses.

Street.co.uk supports custodial, insured, and held-by-owner deposit schemes. You configure your preferred scheme in accounting settings. Street.co.uk integrates directly with TDS Insured and TDS Northern Ireland for connected registration and management. For other schemes, you register the deposit and enter the scheme details manually.

Street.co.uk tracks deposit information (amount, scheme, registration details, and status) regardless of whether you use client accounting.

Yes. Upload the EPC PDF on the property page and Street AI reads the document, extracting energy efficiency ratings, report date, and URL automatically. You can always edit the details manually if needed.

The Property Compliance tile in Task Management surfaces properties with expiring or expired EPCs. The Listings with no EPC tab in the Properties table gives you a filtered view of everything that needs attention.

If auto-withdrawal is enabled, the property page shows a warning banner with a countdown. After 28 days without a valid EPC, the listing is automatically low-profiled and removed from portals. You can manually remove the low-profile status if needed.

If the EPC Register doesn't have a match (common with new builds or unknown addresses), you can add the EPC manually on the property page later. The auto-withdrawal countdown only starts once the property is listed, giving you time to source the certificate.

Yes. On the property page, go to Info then Settings. From general settings you can mark the property as not requiring an EPC. Useful for listed buildings and other exempt properties.

Three types. Upfront and completion invoices for sales properties, based on instruction fees. One-off invoices for any property, sales or lettings, where you set the line items yourself.

Yes. Toggle it on in company settings and choose whether to trigger on exchange or completion. You set the due date as a number of days post-exchange or post-completion. The invoice generates and sends to the vendor and solicitor automatically.

The original quote amount displays alongside the invoice details so your team can see the difference before approving. They can edit the invoice, void it, or go back to the contractor.

Remove the auto-fill and enter the details manually. The workflow continues either way.

If you manage client accounting through Street.co.uk, enter a commission amount when adding the invoice. It's deducted from the contractor total and shows on their statement, but doesn't appear on the landlord's payment advice.

Keys are managed natively within Street.co.uk. Tag each property with its key box IDs or key numbers. During a viewing, the agent app shows key information and access details for that property, so agents always know how to get in.

Properties can link to as many key boxes or individual keys as needed. The app shows all of them during each appointment.

Yes. Street.co.uk tracks which keys are checked out to which agent, with expected return dates. Overdue returns are flagged, and you have a full audit trail showing who last had each key.

Street AI Document Reader works best with printed certificates and official documents. Handwritten documents are more error-prone and get flagged for manual review.

Safety certificates (Gas Safety, EICR), EPCs, insurance policies, and contractor invoices.

You can always clear the auto-filled data and enter the details manually. Click 'remove auto-fill' to start from scratch.

Yes. The original file you upload is stored against the property or job record in Street.co.uk, just as it would be without the Street AI Document Reader. Street AI reads the document to auto-fill fields, it doesn't replace the original file.

Buyers can manage their viewings (confirm, cancel, or arrange second viewings), submit property feedback after each viewing, make offers directly to the agent, and complete their compliance checks (AML, proof of funds, solicitor details) through the Buyer Ready workflow, all from one app.

Once an offer has been accepted, or when triggered by the agent, buyers receive an in-app prompt to upload their AML documents, proof of funds, and solicitor details. Everything lands in your CRM automatically, and the buyer's identification details are kept on file so you never need to ask for them again. The agent retains full control over whether to activate each compliance check.

Buyers can see all upcoming viewings in one place with address and directions, confirm or cancel appointments directly in the app, and add viewings to their calendar. If a viewing is cancelled, the agent is notified, so time isn't wasted on buyers who aren't going to turn up.

No. After every completed viewing, buyers are prompted to submit feedback directly in the app at their convenience. That feedback also feeds into Street.co.uk's Listing Performance Reports, automatically summarised by AI, giving you a useful tool for vendor conversations.

Yes. Buyers can submit offers at any time, whether straight after a viewing or once they've had time to reflect. The offer goes directly to the agent, and buyers can see the status of each offer in the app. If an offer is rejected, they're given the option to submit a new one.

No. The Buyer App is free as part of Street.co.uk. It sits alongside a full suite of consumer apps covering vendors, buyers, landlords, and tenants.

Yes. The Street.co.uk consumer app is available on both the iOS App Store and Google Play, built by Street's in-house mobile team.

No. Notes saved in the activity stream of a property in Street are internal to your agency only and will never appear in the consumer app.

Each client sees the view that matches their role. Sellers see marketing, viewings, offers and chain. Buyers see offer status, documents and progression. Renters see their tenancy, rent and maintenance. Landlords see rent, arrears, statements and jobs.

The client app runs on mobile. Clients get access from the agent, and they can sign, pay, book and message from the app.

That's the design goal. Most calls to an agency are "where are we on this" questions. When the client can see where they are, those calls don't need to be made. Your team focuses on progressing the deal rather than reporting on it.

Yes. The client app reads from Street.co.uk directly. What the agent updates, the client sees. No nightly sync, no stale view.

Yes. Rent due, rent paid and days late show on the landlord's app in real time, with a full payment history.

The card shows whether each person on a record has logged in, their last active date, and which platform they used (browser or app). It does not show what they viewed or did inside the app.

On Person, Applicant, Offer, Sales, and Owner pages. It's part of the standard page layout, no setup required.

Yes. If a record has multiple contacts (joint vendors, co-applicants), you choose who to send to. You're not limited to sending to everyone at once.

Three: a reminder to download the app (fully customisable using the email builder), a secure login link (one click, no password needed), and a password reset. Login links and password resets are sent automatically with fixed content for security.

Yes. The card appears on Owner and tenant-related records as well as sales records. Any team working with clients who use the app can see engagement status and send nudges.

Yes. You can see confirmed tenancy information including term dates, rent amount, and service level for each of your properties.

Yes. Statements are generated every month automatically. You can view any month going back multiple years, then download and email them to your accountant whenever you need to.

Yes. The app automatically adopts your agency's name, logo, and brand colours on login. Your tenants see your brand throughout, with your contact details available directly in the app.

Bank-level encryption. GDPR compliant. Data stored securely in UK data centres.

Yes. Enable or disable features by tenant or property. Full control.

Yes. The app automatically adopts your agency's name, logo, and brand colours when a vendor logs in. Your clients see your brand throughout, with your contact details available directly in the app.

Offers marked as relayed to vendor are visible in the app, showing the offer price, buyer financial position, and percentage above or below asking price. However, vendors cannot accept or reject offers through the app. They are displayed for informational purposes only and vendors should contact your agency directly to discuss.

Yes. Vendors can accept, reject, and cancel viewings directly from the app. They can also see the applicant's first name and buying and financial position for each viewing request.

Depending on which features are enabled on your account, vendors can approve their listing, submit their AML compliance checks, and complete their property information questionnaire directly from the app. Each task appears automatically when the property is instructed.

Yes. The Vendor App is included as standard in your Street subscription at no additional cost. Your vendors can download it for free from the App Store or Google Play.

Yes. You can edit the same photo multiple ways and keep all versions, so you can show different furniture options or seasonal variations on the same listing.

AI generates realistic images in most cases. Object removal, sky changes, and furniture placement all look natural. Extreme edits may occasionally show artefacts, in which case you can re-run the prompt or discard the edit.

That's up to you. Agents can choose to save the edited image as a new photo alongside the original, or replace the original entirely. A discreet digital watermark can also be added to the edited image if you want buyers and vendors to see clearly which photos have been enhanced.

No hard limit. Cost is per image generated, so you can edit as many as you need and charge vendors a flat marketing pack fee.

Yes. There are three length options: Small at around 200 words, Medium at around 400, and Large at around 600. Pick what fits the property and the channel it's going to, and refine in place with quick prompts if you need to tighten a section.

Paste several of your best past descriptions at branch level and Street AI learns the patterns. Every new description follows that trained voice. When your style evolves, add a few newer examples and the training updates.

Yes. Email styles are trained per user. Each agent pastes in a few of their own sample emails and Street AI learns that individual tone, so client messages keep feeling personal.

Yes. Highlight a section and use a quick prompt like "shorter", "more formal", or "add emphasis to the views". Street AI rewrites just that section, so the rest of the copy stays intact.

Hit Regenerate and Street AI produces a fresh version from the same inputs. Handy when the first draft is fine but the angle isn't what you wanted.

PDFs, JPEGs, PNGs, and other common image formats. Most floor plans from vendors, architects, and portals work without conversion.

Edit it. The extracted rooms are a starting point, not a lock-in. Correcting a room name takes seconds, compared with typing the whole listing from scratch.

It works best with clean, professional plans. Hand-drawn plans may need more review, but Street AI still extracts useful data you can refine.

Yes. Upload the full set at once. Street AI processes the batch, links each photo to the right room where it can, and uses the photos for feature suggestions.

Onboarding covers the full listing build: photos, floor plans, property details, and generation settings. Description generation is one step inside that wizard. For description length, tone-of-voice training, custom writing styles, and AI email writing, see the AI Property Descriptions & Writing Styles page.