Late rent, caught early
What it is
A live arrears dashboard that flags every tenancy behind on rent the moment a rent charge isn't fully allocated. Templated email and SMS reminders go out from the table. Tasks and follow-ups sit on the tenancy, so your team chases consistently and every action is timestamped for the audit trail.
Who benefits
Property Manager. Every overdue rent, in one place. Filter by how overdue, last reminder sent, or assignee. Send a templated chase without leaving the arrears table.
Landlord. Live payment status on the tenancy, right inside the Client App. No calls to the office to check where their rent is.
Finance. Rent auto-allocates against the charge by payment reference. Arrears sit on the tenancy record. Every chase and every follow-up, fully documented.
Spot arrears instantly. Chase consistently. Defensible by design.
Real-time
Arrears flagged the moment a rent charge isn't fully allocated. Against the tenancy ledger, live.
1-click
Templated email or SMS chasers sent from the arrears table, logged on the timeline.
100%
Every reminder timestamped against the tenancy, with format and content stored on the tenant's record.
Real-time visibility protects landlords, consistent chasing secures cash flow, and a timestamped trail keeps compliance bulletproof.
No more scattered email chains. No overdue rent slipping through a spreadsheet. Tenants see they're behind and pay faster. Your team chases the same way, every time. Your paper trail holds up.
Every overdue rent. One dashboard.
Rent's due on the 5th. A tenant doesn't pay. The moment that charge isn't fully allocated, the tenancy appears on your arrears dashboard: tenant name, property, amount owed, days overdue, last reminder sent, assignee. From there, your team sends a templated chase, creates a follow-up task on the tenancy for the next step, and keeps going until the rent's paid or it's time for formal action. Every move, logged.
- Live arrears dashboard: Every tenancy in arrears, one place; filter by how overdue, last reminder sent, or assignee; export the table when you need a static record.
- Templated chasers: Send a pre-approved email or SMS reminder from the arrears table; Correspondence Templates pull outstanding charges, days overdue, and tenancy details in via merge fields.
- Guarantors and rent protection, at a glance: The arrears table flags any tenancy with a guarantor or an active rent protection insurance policy, so your team sees every option before they chase.
- Tasks and follow-ups: Create tasks straight from the 'next action' column for future chases, or delay reminders on a tenancy if you've agreed a payment plan.
- Defensible audit trail: Every reminder sent, timestamped in the arrears table with format and full email/SMS content stored on the tenant's record.
RELATED FEATURES
Frequently asked questions
Yes. Street.co.uk uses Correspondence Templates for arrears reminders, with merge fields that pull in outstanding charges, days overdue, and tenancy details. Your team selects a template and sends in one click.
The moment a rent charge isn't fully allocated. Real-time, against the tenancy ledger. No overnight batch. No waiting for someone to check a spreadsheet.
Yes. Bulk reminders let you tick multiple tenancies and send an email chase to all of them at once, using a template or a hand-written message. Each recipient gets an individual email. SMS reminders are sent one tenancy at a time.
Use delay reminders to hide that tenancy from the arrears table until an agreed date. No accidental chasing during a payment plan, and a clean dashboard for everyone else.
Yes. The Client App shows live payment status on every tenancy: rent due, rent paid, days late. They stop calling the office to check.
Reminders land in the tenant's email or SMS directly. Every chase is logged on the tenant's record in Street.co.uk, so your team has a full history of contact with dates and format.