Communication

Nesti

Nesti is an AI front desk for estate and letting agents.

Overview

Nesti is an AI front desk for estate and letting agents. Nesti answers every call instantly, qualifies enquiries, routes high-value opportunities to the right negotiator, and captures every conversation with full visibility.

Key Features

Human-like Voice AI, 24/7.
Nesti replaces outdated IVRs and overflow call centres with natural, conversational AI agents. It understands context and intent, captures every enquiry, and ensures callers feel heard without the robotic “press 1” experience.
Intelligent call forwarding.
High-value opportunities, such as valuation requests or urgent landlord enquiries, are instantly routed to the right team member. Your best negotiators step in at exactly the right moment to win the instruction.
Confidence scoring on every lead.
Every interaction is analysed and scored based on urgency and intent before it reaches your CRM. Your team can prioritise the hottest valuation leads and highest-intent applicants first, not just work through a generic call list.

Key Benefits

Never miss a valuation opportunity.
With 24/7 instant answering across channels, you dramatically reduce missed calls and lost enquiries. More conversations captured means more instructions won.
Free your team from low-value admin.
Booking valuations, qualifying applicants and summarising conversations happen automatically. Your negotiators spend more time negotiating and less time chasing callbacks.
Improve compliance and accountability.
Every interaction is recorded and time-stamped, creating a clear audit trail. That means greater transparency, fewer disputes and stronger regulatory confidence across your branch.