The 9 PM enquiry doesn't go cold by morning.
What it is
Every enquiry your agency receives, from every portal, form, and phone call, lands in one inbox. Nothing slips through.
Who benefits
Negotiator. Viewing enquiries arrive with pre-qualification answers captured. You start the conversation better informed, not from scratch.
Branch Manager. Every enquiry, every source, every SLA flag in one view. Bulk-assign, bulk-email, or bulk-update status in a few clicks.
Admin. No more checking separate portal inboxes or chasing where a lead came from. One inbox, every source tagged.
40%
of enquiries never get followed up. Yours will.
8+
sources feeding one inbox: portals, web, phone, Spectre, integrations.
24/7
AI answers out-of-hours calls and logs them alongside your portal leads.
Leads scatter across portals, inboxes, and voicemails. The 9 PM enquiry goes cold by morning. The Enquiry Centre catches every one and keeps them in one place until someone responds.
Every enquiry logged, every source tracked, every response time visible.
Every channel. One inbox.
Rightmove, Zoopla, OnTheMarket, website forms, Spectre, AI-handled phone calls, and integrations all feed one queue. No tab-switching, no separate inboxes.
- Source tagging: Every enquiry is tagged with where it came from, so you can see which channels deliver.
- Filter and save views: Filter by enquiry type, property, status, branch, or pre-qualifying status. Save filter combinations and switch between them in one click.
- SLA visibility: Set a response time in branch settings and every enquiry shows how many minutes are left or how far overdue it is. A visual nudge before any lead sits unanswered.
- Repeat enquirers surfaced: If the same person has enquired before, you see how many enquiries they've made and their full communication history.
Calls at 9 PM don't go cold by morning.
When your lines are busy or your team has gone home, the Street AI Call Handler picks up, takes the enquiry, and logs it straight into the Enquiry Centre. By 9 AM, the lead is waiting.
- Logged with your portal leads: Phone enquiries land in the same inbox as the rest of your enquiries, with no separate voicemail queue to check.
- Empty calls filtered out: When no human voice is detected, calls can be filtered out so your team focuses on the real ones.
Handle dozens of enquiries in a few clicks.
Select enquiries one by one or all at once, then bulk-email, bulk-assign, or bulk-update status. Each recipient gets an individual email, so no reply-all chains.
- Bulk email: One send, individual emails to each applicant.
- Bulk assign: Distribute a batch of enquiries across your team in seconds.
- Bulk status update: Mark multiple enquiries as in progress or closed in one action.
Know the prospect before you call.
For viewing enquiries, the Pre-Qualifying Questionnaire goes out automatically. When the applicant responds, their answers sit inside the enquiry, ready for you before you pick up the phone.
- Filter by pre-qualifying status: See who's completed the form at a glance, so you can work the responders first.
- Prioritise by likelihood to close: Use the answers to focus on the leads most likely to move forward.
"
"When our team's phone lines are busy, the AI assistant steps in seamlessly. Callers get an immediate, professional response rather than an engaged tone or lengthy hold time."
James Kendall, James Kendall & Co
Frequently asked questions
Rightmove, Zoopla, and OnTheMarket feed enquiries directly into Street.co.uk, alongside website leads via the open API, Spectre property reports, online viewing and valuation bookings, AI-handled phone calls, and tools like Visitor Chat, Zapier and MoneyPenny.
Yes. The Pre-Qualifying Questionnaire can be configured for your agency and is sent automatically to viewing applicants.
The Street AI Call Handler picks up, takes the enquiry, and logs it in the Enquiry Centre alongside your portal leads.
Branch and Company Admins can turn on an SLA for enquiry response times and set the target in minutes. Each enquiry shows how long is left or how far overdue it is.