Communication
Twilio
Make phone calls from Street.co.uk with the Twilio integration.
Overview
Integrate Street.co.uk with Twilio to make, record and transcribe calls directly from your CRM, helping to bridge the gap between internet and telephony communication.
Key Features
- Make calls directly from your CRM
From a person or property page, you can click the phone number to pop open a new internet window, which you can dial out of when you click Start phone call. - Record calls
Choose to record phone calls and save the audio file to listen back to, helping you recall specific details of conversations or use for internal training. - Transcribe phone conversations
Turn voice calls into written words to be stored as plain text in a conversational language with Twilio’s transcribe feature.
Key Benefits
- Reduce time spent making calls.
By placing a direct call through Street.co.uk, you streamline the process of locating and dialling a contact, resulting in significant time savings. Considering the number of calls made daily, this efficiency greatly enhances productivity. - Identify problem areas.
With recorded calls you can highlight areas of improvement in calls, helping provide a key training resource for your team. - Automatically keep a record of calls.
With the Twilio integration, you can always have a record of calls made and the content of them, helping your business with compliance, training and quality assurance.
Getting started
Any Company Admin can set up the Twilio integration through your Street.co.uk settings.
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